7th meetITIL Congress of Serview serves as a platform for an intensive exchange of experience and knowledge together cover back CMMI and ITIL lifecycle of IT services and applications from Bad Homburg, to streamline 26.03.2009 – to their processes, repeating to avoid and reduce costs, this access company not only on ITIL (IT infrastructure library). With the ITIL service support processes we could reduce system downtime and professionalize the provision of our IT-services”, so Dr. Frank Gunther, ITIL Expert at Audi. We are currently working on the implementation of the service delivery processes. “Here we are only together with CMMI (capability maturity model integration) can sustainably optimize and gaps.” “Companies benefited especially if they integrated CMMI and ITIL: together, CMMI and ITIL cover the entire lifecycle of IT services and applications”, so Sahin Ilgen, CMMI experts at Audi.

CMMI, a model for improvement and evaluation of the processes within the company and a generic model for system development, helping to create a complete picture of an internal IT organization performance processes with ITIL. Ilgen and his colleague Dr. Gunther at the meetITIL Congress report what Audi has realized by standardizing their IT operations and development processes, 2009 from Serview. This largest trade event for users on the topic of IT service management in the German-speaking countries serves as a platform for an intensive and extensive exchange of experience and knowledge in addition to Prince2 in the areas of ITIL, COBIT and ISO 20000th this next to AUDI to be a number of other renowned companies such as, for example, Villeroy & Boch, Deutsche Flugsicherung, Austrian Airlines and publishing group detailed insights into their ITSM innovation strategies give world picture and present experiences from their optimization projects. First, Congress this year is extended by an upstream four days training program. The training with official certification to various ITSM issues take place on the first two days.

The Participation in the seminars and the exam is included in the Congress fee. She is 875 euros for participants from companies with member status for the entire four days net. It can also single days (from 280 euro net) be posted.